Frequently asked questions
Everything you need to know about your orders, shipping, and returns at PawEssentials.
How much does shipping cost?
Shipping costs €2.99 and is completely free on orders over €50. Check all shipping terms and conditions.
When will I receive my order?
Order processing takes between 1 and 3 business days. Once shipped, the estimated delivery time is 3 to 15 business days for Spain, and 5 to 15 business days for the European Union and other international destinations. These are estimated timeframes, not guaranteed dates.
How can I request a return?
Consult our return policy and email us at info@pawessentials.es with your order number to receive instructions.
What payment methods do you accept?
We accept credit and debit cards, as well as the other secure payment methods available during the checkout process. All payments are processed in an encrypted and secure manner.
How can I contact you?
Write to us at info@pawessentials.es or use our contact form. We will respond as soon as possible.